Email Error Information

For an Adept Support Technician to successfully troubleshoot and help resolve your email bounce error(s) we require the following information from you:

1. Sender address (The address that you sent from)
2. Recipient address (The address, or addresses that you sent to)
3. Date sent (If you are overseas, we preferably need a time stamp/zone too, for example
   GMT +4)
4. SMTP server ( click here to see how to get to your server settings )
5. Error message
6. Email headers ( click here to see how to get your mail client/program to display the email/message headers )