Technical Sales Support Agent

Adept is currently seeking an enthusiastic Technical Sales Support Agent to join our dynamic team at our Stellenbosch offices.


Duties and Responsibilities

  • Receive calls and distribute to the relevant parties
  • Upsell to existing clients
  • Liaise with clients regarding any product or service issue they may have
  • Liaise with relevant departments regarding client-specific issues
  • Capture client information on company systems
  • Ensure the Home User client information is up to date
  • Identify correct products for clients
  • Follow up with clients and provide constant feedback
  • Keep up to date with company products and services
  • Manage and escalate the sales queue

Experience Required

  • Technical support and troubleshooting experience
  • Internal sales experience will be to your advantage

Education & Qualification

  • Grade 12 Certificate
  • Any IT or Sales-related qualifications will be to your advantage


  • Client service orientation, with a pleasant and efficient telephone manner
  • Attention to detail is essential
  • Unquestionable honesty and reliability
  • High level of enthusiasm and energy is essential
  • Excellent numerical and accuracy skills
  • Computer literacy – must be able to effectively use a variety of applications such as MS Outlook, MS Word, MS Excel and other external packages for support functions
  • Well-spoken with an ability to communicate verbally and in writing with 100% accuracy in a format that is easily understandable
  • Ability to work under pressure and to take personal responsibility for results
  • Able to work as part of a team in an open-plan informal environment


Adept will offer a market-related remuneration, where skills and experience will be taken into account.

Apply now!

Our Company Values

These are the values we work and live by, every moment of every day. Think you can do the same? There could be a home for you at Adept!


Our best and most memorable moments are people-based. We use the time given to us to build real relationships with our personnel as well as our clients. We see our staff grow, achieve, start families and prosper. We see our clients move from strength to strength. These personal interactions form the greatest memories and successes of all!

Growth & Innovation

Whether it’s regarding empowerment of our people or yours, we will train and let individuals take responsibility. We feel that innovators should be ingrained in growth processes from the start. This approach gives us more ideas, wider knowledge and greater possibilities!


We’re goal-driven and precision-orientated! To encourage our best, we offer our staff rewards and constant support. Coupled with rapid decision-making and constant skills transfer, this translates into service that we can be proud of!

Why Work For Us?

We pride ourselves in listening, responding and resolving, thereby creating long-lasting relationships that matter. Our clients see us as their trusted advisors, here to provide needs-specific solutions and ensure we help them meet their end goals
Stephan Wippich, Solutions Architect
The people at Adept are what truly make working here worthwhile. We are made to feel like family from Day One. We push and support one another to give our best and achieve.
Lezanne Groenewald, Sales Administrator
Every day brings a new challenge to being the best employee I can. All the different individuals make the days interesting and fun, and there’s always help at hand.
Anne Marie Malan, Office Administration Manager
I’m always encouraged to innovate and improve. My manager takes the time to educate me further, leaving me feeling motivated and eager to grow more.
Eutricha Pienaar, Senior Debtors Clerk
I love working with a unique and diverse group of people. We are one big crazy Adept family, and although we have our moments, we have lots of fun and laughter too.
Rozell Nicholles, Debtors Clerk

Send Your CV

Job seekers are always welcome to send their CVs through to us, and we will contact potential applicants should a relevant opportunity become available.

Please send CVs to