Managed ICT Services 2018-07-19T13:29:14+00:00

Why use Managed ICT Services?

Why use Managed

ICT Services?

looking after ICT hardware and software

An ideal automation solution with which to achieve maximum ICT results.

save money

Save money by allowing us to handle your ICT.

minimise lost productivity

Having abundant technical resources available minimises lost productivity due to ICT-related downtime.

Product Overview

The continued health and maintenance of ICT infrastructure is of paramount importance to any organisation. ICT is typically the second-largest budget item in a business, making it a vital investment to protect. Managed Services is the ideal automation solution with which to achieve maximum results in looking after ICT hardware and software. Apart from the advantages inherent in a service dedicated exclusively to ensuring infrastructure health, there are also significant cost savings associated with allowing a Managed Services provider to handle such operations. Additionally, having all tech-based resources fully available at all times means there is no lost productivity due to ICT-related downtime.

Our Managed Services portfolio caters for a variety of situations, from elementary monitoring needs to advanced proactive preventative measures. Backed by industry-leading capabilities and with support from an experienced and highly knowledgeable service team, clients are assured of a first-rate service provision to their full benefit.

Which Solution Do I Need?

The Managed solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, management, unlimited remediation, helpdesk and emergency support for a fixed monthly price.

The Proactive solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, and management for a fixed monthly price.

The Reactive solutions –  designed to provide onsite and remote reactive support when requested by a client.

Custom solutions – Managed Services are also available as custom solutions and can be sourced to match exact requirements. Let our Solutions Architects build you a highly specific service.

Network Devices and Peripherals

Managed Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Managed Network includes the following services:

  • Core performance monitoring
  • Firmware updates
  • Configuration file backup
  • VPN management (if applicable)
  • Wireless access point monitoring
  • Scheduled preventative maintenance
  • Up to 1 hour of remote & onsite support

Proactive Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Proactive Network includes the following services:

  • Core Performance Monitoring
  • Firmware updates
  • Configuration file backup
  • VPN Monitoring
  • Wireless Access point monitoring
  • Scheduled Preventative Maintenance

Reactive services include the following:

  • Remote access (support billed separately)
  • Configuration backup (if supported)

Firewall Management

Managed Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support (with additional features)
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 3 Engineer meeting
  • 24/7 support availability
  • 3 hours Engineer time,
  • 2 hours Solutions Architect time

Proactive Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 2 Engineer meeting
  • 24/7 support availability
  • 1 hour Engineer time
  • 1 hour Solutions Architect time
  • Priority support
  • Basic setup
  • Advanced setup (available on request)
  • Configuration backup
  • Reactive support
  • High-level SLA
  • Basic support
  • Advanced monitoring
  • Documentation
  • 1 hour Engineer time

Desktops and Laptops

Managed Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management
  • 1 hour remote or onsite support per workstation per month

Proactive Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management

Servers

Managed Server includes the following services:

  • Advanced performance monitoring
  • Key application maintenance
  • OS and 3rd-party patch management
  • Scheduled preventative maintenance
  • License and asset management
  • Managed Anti-Virus
  • Managed compliance
  • Up to 2 hours remote and onsite support

Proactive Server includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Key application maintenance
  • License and asset management
  • Managed Anti-Virus

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management

Product Overview

The continued health and maintenance of ICT infrastructure is of paramount importance to any organisation. ICT is typically the second-largest budget item in a business, making it a vital investment to protect. Managed Services is the ideal automation solution with which to achieve maximum results in looking after ICT hardware and software. Apart from the advantages inherent in a service dedicated exclusively to ensuring infrastructure health, there are also significant cost savings associated with allowing a Managed Services provider to handle such operations. Additionally, having all tech-based resources fully available at all times means there is no lost productivity due to ICT-related downtime.

Our Managed Services portfolio caters for a variety of situations, from elementary monitoring needs to advanced proactive preventative measures. Backed by industry-leading capabilities and with support from an experienced and highly knowledgeable service team, clients are assured of a first-rate service provision to their full benefit.

Which Solution Do I Need?

The Managed solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, management, unlimited remediation, helpdesk and emergency support for a fixed monthly price.

The Proactive solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, and management for a fixed monthly price.

The Reactive solutions –  designed to provide onsite and remote reactive support when requested by a client.

Custom Solutions – Managed Services are also available as custom solutions and can be sourced to match exact requirements. Let our Solutions Architects build you a highly specific service.

Network Devices and Peripherals

Managed Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Managed Network includes the following services:

  • Core performance monitoring
  • Firmware updates
  • Configuration file backup
  • VPN management (if applicable)
  • Wireless access point monitoring
  • Scheduled preventative maintenance
  • Up to 1 hour of remote & onsite support

Proactive Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Proactive Network includes the following services:

  • Core Performance Monitoring
  • Firmware updates
  • Configuration file backup
  • VPN Monitoring
  • Wireless Access point monitoring
  • Scheduled Preventative Maintenance

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management

Firewall Management

Managed Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support (with additional features)
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 3 Engineer meeting
  • 24/7 support availability
  • 3 hours Engineer time,
  • 2 hours Solutions Architect time

Proactive Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 2 Engineer meeting
  • 24/7 support availability
  • 1 hour Engineer time
  • 1 hour Solutions Architect time
  • Priority support
  • Basic setup
  • Advanced setup (available on request)
  • Configuration backup
  • Reactive support
  • High-level SLA
  • Basic support
  • Advanced monitoring
  • Documentation
  • 1 hour Engineer time

Desktops and Laptops

Managed Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management
  • 1 hour remote or onsite support per workstation per month

Proactive Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management

Servers

Managed Server includes the following services:

  • Advanced performance monitoring
  • Key application maintenance
  • OS and 3rd-party patch management
  • Scheduled preventative maintenance
  • License and asset management
  • Managed Anti-Virus
  • Managed backup
  • Managed compliance
  • Up to 2 hours remote and onsite support

Proactive Server includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Key application maintenance
  • License and asset management
  • Managed Anti-Virus
  • Managed backup

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management

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