Home|Managed ICT Services
Managed ICT Services 2017-09-19T08:47:46+00:00

Why use Desktop & Server Management?

looking after ICT hardware and software

It is the ideal automation solution with which to achieve maximum results in looking after ICT hardware and software.

save money

Save money by allowing us to handle your ICT.

minimise lost productivity

Having an increased amount of technical resources fully available at all times minimises lost productivity due to ICT-related downtime.

Why use Desktop & Server Management?

Managed Services is the ideal automation solution with which to achieve maximum results in looking after ICT hardware and software.

Save money by allowing a Managed Services provider to handle your ICT

reliable internet connection

Having an increased amount of technical resources fully available at all times minimises lost productivity due to ICT-related downtime.

Product Overview

Our Managed Services portfolio caters for a variety of situations, from elementary monitoring needs to advanced proactive and preventative measures. Backed by industry-leading services with support from an experienced and highly knowledgeable service team, clients are assured of a first-rate service provision to their full benefit.

ICT Support Services

Support Services are available to all clients in the Desktop and Server products. A higher ICT Support tier includes all the features of lower tiers. The ability to monitor the majority of IP-connected devices in an automated manner is an invaluable time and resource saver.

Managed Antivirus Services

It has become best practise to standardise an organisation with a security solution incorporating antivirus, anti-malware, network scanning, content control, anti-phishing and firewall elements. Bridging the services provided by these into a single streamlined and automated process gives the highest possible protection against potential threats. In addition, the process includes company-wide deployment and reporting of the latest updates to ensure up-to-date and complete security.

Patch Management Services

Outdated software can be highly vulnerable and may be a threat to data. With Patch Management, the task of ascertaining the availability and deployment of software updates is centrally monitored and controlled. This allows for a reduced observational element as well as a reduction in bandwidth requirement – only a single download instance is required per patch or update.

Printer & Network Services

Office automation should include preventative maintenance and inventory management. All network-attached devices can be monitored remotely for health and resource management, such as switches, wireless access points and routers.

Service Features

Desktop-Level Service Features

Forms part of Managed Antivirus and/or Patch Management services; not available as a standalone service

Light Monitoring
Polling of computer info and system performance, monthly summary report.

Asset Gathering
Information on hardware, warranties, licenses and installed software, monthly report.

Systray Icon
Agent connection status, Adept contact details, support ticket logging. (*Services via support tickets are billable.)

Remote Assistance
Remote resolution of printer spool errors, email client issues and non-running services problems.

Billable Services
Remote and onsite support, priority support, hardware changes and upgrades.

Available as a standalone service.

Monitoring
Advanced polling of computer info and system performance, monthly summary report.

Asset Gathering
Information on hardware, warranties, licenses and installed software, monthly report.

Systray Icon
Agent connection status, Adept contact details, support ticket logging. (*Services via support tickets are billable.)

Remote Assistance
Remote resolution of printer spool errors, email client issues, non-running services problems and MS Server support queries.

Billable Services
Remote and onsite support, priority support, hardware changes and upgrades.

Available as a standalone service.

Monitoring
Advanced polling of computer info and system performance, monthly summary report.

Asset Gathering
Information on hardware, warranties, licenses and installed software, monthly report.

Systray Icon
Agent connection status, Adept contact details, support ticket logging. (*Services via support tickets are billable.)

Remote Assistance
Remote resolution of printer spool errors, email client issues, non-running services problems and MS Server support queries.

Proactive Support
Preventative maintenance and remediation on existing services, service optimisation; includes 1 hour monthly labour time.

Billable Services
Remote and onsite support, priority support, hardware changes and upgrades, additional hours.

Included in Proactive and Managed ICT Support services; also available as a standalone service.

Antivirus License & Standardisation
Using best-practice framework across the entire network.

Integrated Deployment
Includes AV profile configuration, removal and cleanup of prior AV software, installation and initial AV scan.

AV Monitoring & Updates
Online status, scheduled scan status and results, security and update alerts; provisioning of onsite update server to ensure all AV software and definition files are kept updated.

Reporting
Monthly threat report (custom reports based on client requirements may also be quoted upon).

Billable Services
Threat analysis, item restoration, additional cleanup via remote access, ad-hoc reporting, customisation of individual profile configuration settings.

Included in Proactive and Managed ICT Support services; also available as a standalone service

MS Patches
Windows 8 and 10

3rd Party Patches
For pre-defined Windows-based software, including Adobe products, Internet browsers, Java and multimedia products.

Monitoring
Patch summaries and overviews of approved and non-approved patches.

Reporting
Monthly summary report via email.

Billable Services
Onsite, remote and after-hours support, travel, project management, end-user Helpdesk support, configuration changes, remote troubleshooting, redeployment, ad-hoc reporting.

Server-Level Service Features

Monitoring
Advanced polling of server info and system performance, monthly summary report.

Asset Gathering
Information on hardware, warranties, licenses and installed software, monthly report.

Systray Icon
Agent connection status, Adept contact details, support ticket logging.(*Services via support tickets are billable.)

Remote Assistance
Remote resolution of non-running services problems and MS Server support queries.

Proactive Support
Preventative maintenance on existing services.

Billable Services
Remote and onsite support, priority support, hardware changes and upgrades.

Monitoring
Advanced polling of server info and system performance, monthly summary report.

Asset Gathering
Information on hardware, warranties, licenses and installed software, monthly report.

Systray Icon
Agent connection status, Adept contact details, support ticket logging. (*Services via support tickets are billable.)

Remote Assistance
Remote resolution of non-running services problems and MS Server support queries.

Proactive Support
Preventative maintenance and remediation on existing services, service optimisation; includes 5 hours monthly labour time.

Billable Services
Remote and onsite support, priority support, hardware changes and upgrades, additional hours.

Included in Proactive and Managed ICT Support services; also available as a standalone service

Antivirus License & Standardisation
Using best-practice framework across the entire network.

Integrated Deployment
Includes AV profile configuration, removal and cleanup of prior AV software, installation and initial AV scan.

AV Monitoring & Updates
Online status, scheduled scan status and results, security and update alerts; provisioning of onsite update server to ensure all AV software and definition files are kept updated.

Reporting
Monthly threat report (custom reports based on client requirements may also be quoted upon).

Billable Services
Threat analysis, item restoration, additional cleanup via remote access, ad-hoc reporting, customisation of individual profile configuration settings.

Included in Proactive and Managed ICT Support services; also available as a standalone service

MS Patches
Windows Server 2008 and 2012.

3rd Party Patches
For various Windows-based software, including Adobe products, Internet browsers, Java and multimedia products.

Monitoring
Patch summaries and overviews of approved and non-approved patches.

Reporting
Monthly summary report via email.

Billable Services
Onsite, remote and after-hours support, travel, project management, end-user Helpdesk support, configuration changes, remote troubleshooting, redeployment, ad-hoc reporting.

Printer & Network Service Features

Monitoring
Advanced polling of printers and network-attached devices.

Asset Gathering
Information on hardware and warranties, retrieved via SNMP (where available).

Proactive Support
Early warning on system health concerns.

Billable Services
Remote and onsite support, priority support, hardware changes and upgrades.

Monitoring
Advanced polling of printers and network-attached devices.

Asset Gathering
Information on hardware and warranties, retrieved via SNMP (where available).

Remote Assistance
Remote resolution of non-running services problems and MS Server support queries.

Managed Support
Includes 1 hour monthly labour time.

Billable Services
Remote and onsite support, priority support, hardware changes and upgrades, additional hours.

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