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Fault Logging

For each issue or query raised, a new Reference Number (Ticket Number) will be provided:

  • If the issue or query was communicated via email to, clients will receive a confirmation email with the Reference Number in the subject.
  • If the issue or query was raised telephonically (via the support number 021 888 6500 during office and support hours, or via the mobile support number 079-396-4085 during out-of-office hours), Adept’s support agents will open a ticket directly and provide clients with the Reference Number.

To ensure that all support tasks are dealt with in a timeous manner, clients are requested to supply Adept with the following details whenever possible / relevant:

  • Nature of the service in question
  • Symptoms experienced or relevant query
  • A timeline of events leading up to the support request (in the case of adverse issues)


Log Issue


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