Email Settings, Setup and Troubleshooting

DSL (Adept)

Incoming mail server (POP3) – pop3.adept.co.za
Incoming mail server (IMAP) – imap.adept.co.za
Outgoing mail server (SMTP) smtp.adsl24.co.za
Username – Full email address
Password – Email password supplied by Adept

Authenticated SMTP

Username: Custom, supplied to you when you ordered the service
Password: Supplied to you
Outgoing Mail Server (SMTP): smtp.adept.co.za
– You have to use “My outgoing server requires authentication” option in the mail client.

 

Setup Manuals

Please click on a link below to view the relevant manual.

Auth SMTP

Setup Manuals

Please click on a link below to view the relevant manual.

Mimecast

Setup Manuals

Please click on a link below to view the relevant manual.

MS Hosted Exchange

Error Information for Troubleshooting

Details Required by Adept

For an Adept Support Technician to successfully troubleshoot and help resolve your email bounce error(s) we require the following information from you:

  • Sender address (The address that you sent the email from)
  • Recipient address (The address, or addresses that you sent the email to)
  • Date sent (If you are overseas, we preferably need a time stamp/zone too, for example GMT +4)
  • SMTP server
  • Error message
  • Email headers

Click on the link below to open up a document detailing how to find your Outgoing Mail Server and email message headers:

Finding message headers & SMTP mail servers