The main purpose for this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment pro-actively.
 

Duties and Responsibilities:

• Address client support issues
• Setup and configure services and solution
• Monitor network and services performance
• Manage client environments utilising central management system
• Provide onsite support
• Provide quotes and solutions to client’s requirements

 

Technical Skills:

Essential Requirements

• Knowledge and demonstrated experience with Windows Server 2012(and later) including Active Directory services
• Knowledge and demonstrated experience supporting Desktops on Windows 8-11, Linux and Mac
• Knowledge on supporting Azure/AWS/Google cloud environments would be an advantage.
• Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
• Experience in management and administration of anti-malware centralised platforms
• Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)

 
Desirable Requirements

• Solid WAN security experience specifically, Fortigate and Sophos firewalls
• Accredited in one or more industry standard certifications, Microsoft MSCA, Fortigate NSE4, Cisco CCNA or similar
• Experience in management and administration of web security filtering solutions
• Experience in email content filtering solutions (Mimecast)
• Previous experience with an RMM Solutions (like Solarwinds N-Central)

 

Education & Qualification:

Essential Requirements

• Matric
• MSCA – Some flavour of Microsoft Qualification

Desirable Requirements

• IT diploma or Degree
• CCNA/CCNP
• N+
• G-Suite Certification
• AWS Certification

 

Behavioural Competencies:

• Shows initiative at every level
• Excellent communication skills – professional phone manner and ability to write professional emails and document knowledge clearly and concisely
• An appreciation for understanding how to deliver against service expectations

 

Salary

Adept will offer a market-related remuneration, where skills and experience will be taken into account.