Managed Services Engineer (Junior/Mid)

The main purpose for this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment pro-actively.

Duties and Responsibilities:

  • Address client support issues
  • Setup and configure services and solution
  • Monitor network and services performance
  • Manage client environments utilising central management system
  • Provide onsite support
  • Provide quotes and solutions to client’s requirements


Technical Skills:

Essential Requirements

  • Knowledge and demonstrated experience with Windows Server 2012(and later) including Active Directory services
  • Knowledge and demonstrated experience supporting Desktops on Windows 8-11, Linux and Mac
  • Knowledge on supporting Azure/AWS/Google cloud environments would be an advantage.
  • Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
  • Experience in management and administration of anti-malware centralised platforms
  • Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)

Desirable Requirements

  • Solid WAN security experience specifically, Fortigate and Sophos firewalls
  • Accredited in one or more industry standard certifications, Microsoft MSCA, Fortigate NSE4, Cisco CCNA or similar
  • Experience in management and administration of web security filtering solutions
  • Experience in email content filtering solutions (Mimecast)
  • Previous experience with an RMM Solutions (like Solarwinds N-Central)


Education & Qualification:

Essential Requirements

  • Matric
  • MSCA – Some flavour of Microsoft Qualification

Desirable Requirements

  • IT diploma or Degree
  • N+
  • G-Suite Certification
  • AWS Certification


Behavioural Competencies:

  • Shows initiative at every level
  • Excellent communication skills – professional phone manner and ability to write professional emails and document knowledge clearly and concisely
  • An appreciation for understanding how to deliver against service expectations



Adept will offer a market-related remuneration, where skills and experience will be taken into account.


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    Managed Services Engineer Application

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