Legal Documentation


Terms and Conditions

Please click here to read the General Terms and Conditions regarding Adept services.


Privacy Policy

Please click here to view our policy regarding personal information.


Content Take-down Notice and ISPA mediation

The ISPA makes provision for entities to request that content they believe to be unlawful be taken down. Click here to view the ISPA Take-down guide. You can also contact ISPA directly using the following details:

PO Box 518, Noordwyk 1687

Tel: 010 500 1200

Take-down notice email:

Take-down notice information and form:

Should you wish to view ISPA’s mediation and complaints process, please click here.


DNS services - Nominet Terms and Conditions

Nominet-specific information, as well as the associated process for logging service issues and complaints,  can be seen below:

For any DNS-related issues or complaints, the process is as follows:


  • Please click here to log a support ticket with our Helpdesk.
  • Our Client Service division will receives this ticket, and you will receive an automated response confirming this
  • The Client Service division will bring the ticket to the attention of the Client Services Manager
  • The Client Service Manager will then respond to your ticket and resolve the issue

Acceptable Use Policy

Many of our services are additionally governed by our Acceptable Use Policy. Please click here to read this.


Protecting Minors

As an ISPA registrant, we support the protection of minors online. Click here to view their resources for protecting minors from problematic online conten



Click here to download the FICA Requirements Form
Click here to download the Section 51 PAIA Manual
Click here to download the Request for Access
Click here to download our current BEE certificate