Frequently Asked Questions

Various

What is Greylisting/Blacklisting?

Click here to read up on Greylisting, and here to read up on Blacklisting.

How can I make sure I have a strong password?

Click here to read our suggestions on password security.

How do I do a Ping or Traceroute test?

Visit this page for an in depth guide on pinging.

How do I improve my WiFi signal at home?

Click on this link to view or download our easy guide to better WiFi signal!

How do I use Microsoft Office 365?

Whether you’re a first-time user or familiar with the Office suite, it’s a good idea to take the time to review the basics and then move on to application-specific features. Check out this page for a full list of helpful articles to make you an Office 365 pro!

What is a SSL Certificate?

SSL/TLS encrypts the connection between your internet browser and a website. The SSL Certificate ensures users that the website is protected by showing a padlock and HTTPS on the address bar. Find out more in this video.

Client Webmail

Is there a usage policy for Adept’s Webmail service?

You can read our Webmail usage policy here.

How do I use the Webmail calendar?

Click here to open the instruction manual for the Webmail calendar.

Does Webmail have an Out-of-Office feature?

Yes! You can find out how to set up a message for when you’re away by clicking here.

Can you blacklist and/or whitelist addresses in Webmail?

Yes you can! Click here for blacklisting instructions, and here for whitelisting instructions

Where can I find my ADSL settings?
Username: adept123@adsl24.co.za (supplied to you when you ordered the service)

Password: supplied to you when you ordered the service
Encapsulation: PPPoE LLC
VPI: 8
VCI: 35
DNS Servers: Use Automatic Assigned DNS (Alternative use 196.44.32.35 / 196.44.40.35)
Outbound SMTP Relay Server : smtp.adsl24.co.za

How can I upgrade my ADSL monthly cap?
Log into the client portal here to upgrade ADSL cap.

Note: Login using DSL username and password.

View DSL Upgrade Manual

How do I view my ADSL usage statistics?
Log into the client portal here to view usage statistics.

Note: Login using DSL username and password.

View ADSL Usage Statistics

Are there notifications for my ADSL data cap?
Yes! You can set your own notifications for your capped ADSL service; click here to find out how.
 
Where can I see my current ADSL service details?
Log into the client portal here and click on the Service Details tab.

Note: Login using DSL username and password.

View ADSL Service Details Manual

 
Email Servers
DSL (Adept)

Incoming mail server (POP3) – pop3.adept.co.za
Incoming mail server (IMAP) – imap.adept.co.za
Outgoing mail server (SMTP) smtp.adsl24.co.za

Username – Full email address
Password – Email password supplied by Adept

POP3 Setup Manuals
Please click on a link below to view the relevant manual.

Note: in order to promote best practices (and to avoid removing all emails from a server when downloading them to a local machine or mobile device), Adept strongly recommends opting for IMAP over POP3. Please don’t hesitate to contact us for further details or assistance when setting up your email accounts.

 

IMAP Setup Manuals
Please click on a link below to view the relevant manual.
 

Note: in order to promote best practices (and to avoid removing all emails from a server when downloading them to a local machine or mobile device), Adept strongly recommends opting for IMAP over POP3. Please don’t hesitate to contact us for further details or assistance when setting up your email accounts.

 

Auth SMTP Setup Manuals
  • Username: Custom, supplied to you when you ordered the service
  • Password: Supplied to you
  • Outgoing Mail Server (SMTP): smtp.adept.co.za
  • You have to use “My outgoing server requires authentication” option in the mail client.

Please click on a link below to view the relevant manual.

 

Mimecast Setup Manuals

Please click on a link below to view the relevant manual.

Error Information for Troubleshooting

Details Required by Adept

For an Adept Support Technician to successfully troubleshoot and help resolve your email bounce error(s) we require the following information from you:

  • Sender address (The address that you sent the email from)
  • Recipient address (The address, or addresses that you sent the email to)
  • Date sent (If you are overseas, we preferably need a time stamp/zone too, for example GMT +4)
  • SMTP server
  • Error message
  • Email headers

Click on the link below to open up a document detailing how to find your Outgoing Mail Server and email message headers:

Finding message headers & SMTP mail servers

DSL Administration

How can I upgrade my ADSL monthly cap?

Log into the client portal here to upgrade ADSL cap.
Note: Login using DSL username and password.

View DSL Upgrade Manual

How do I view my ADSL usage statistics?
How do I change my password?
  • Log into the client portal here to change password.
  • Note: Login using DSL username and password.

Email Administration

How do I change my password?

Log into the client portal here to change email password.
Note: Login using EMAIL username and password.

View Email Password Change Manual

Where can I find my spam settings?

Log into the client portal here to change your spam settings.
Note: Login using EMAIL username and password.

Where can I find my spam settings?

Log into the client portal here to set your Out-of-Office reply. You can read the step-by-step instructions on how to do this by clicking here.
Note: Login using EMAIL username and password.