To ensure that all support tasks are dealt with in a timeous manner, clients are requested to supply Adept with the following details whenever possible / relevant:
- Nature of the service in question
- Symptoms experienced or relevant query
- A timeline of events leading up to the support request (in the case of adverse issues)
09:00-21:00 Sat & Sun
Should you require Remote Support to resolve your issue, please be aware of these terms and conditions applicable to the Remote Support service.
If you are on the line with our Client Services team, click on the Remote Support button to access the Remote Support terminal.