DNS Services – Nominet Terms and Conditions

Nominet-specific information, as well as the associated process for logging service issues and complaints,  can be seen below:

For any DNS-related issues or complaints, the process is as follows:

 Please click here to log a support ticket with our Helpdesk

  • Our Client Service division will receive this ticket, and you will receive an automated response confirming this
  • The Client Service division will bring the ticket to the attention of the Client Services Manager or the DNS Administrator as appropriate
  • The relevant department and/or administrator will then respond to your ticket and resolve the issue
  • We endeavour to respond to all initial and subsequent queries within 2-3 business days

 

  • Complaints can be logged by email to support@adept.co.za or dns-admin@adept.co.za
  • Escalations may be requested directly should a matter take longer than 2-3 business days to resolve
  • Escalations are dealt with at a management level, with referral to the Domain Registry where required

 

  • Abuse (such as phishing attempts or spam) can be logged by reporting them to abuse@adept.co.za

 

  • Domain charges – Fees for new registrations, renewals and transfers are relayed to clients as per the requests or queries received
  • No charges are made in the event of domains being transferred away or cancelled, unless there are outstanding fees for services already rendered that needs to be settled

 

  • Renewals – Clients will receive a renewal notice and invoice 30+ days prior to expiry
  • Follow up e-mail reminders are sent out at least 5 days prior to expiry of the domain