Why use Managed IT Services?

Why use Managed

IT Services?

save money

Save money by allowing us to handle your IT.

looking after ICT hardware and software

An ideal automation solution with which to achieve maximum IT results.

minimise lost productivity

Having abundant technical resources available minimises lost productivity due to IT-related downtime.

Product Overview

The continued health and maintenance of IT infrastructure is of paramount importance to any organisation. IT is typically the second-largest budget item in a business, making it a vital investment to protect. Business IT Management is the ideal automation solution with which to achieve maximum results in looking after IT hardware and software. Apart from the advantages inherent in a service dedicated exclusively to ensuring infrastructure health, there are also significant cost savings associated with allowing a Managed Services provider to handle such operations. Additionally, having all tech-based resources fully available at all times means there is no lost productivity due to IT-related downtime.

Our Managed Services portfolio caters for a variety of situations, from elementary monitoring needs to IT consulting and advanced proactive preventative measures. Backed by industry-leading capabilities and with support from an experienced and highly knowledgeable service team, clients are assured of a first-rate service provision to their full benefit.

Does My Business Need IT Services?

If you are experiencing some of the following issues in your business, you should consider using Managed IT Services:

  • trouble managing your servers and their performance
  • security issues on the network and servers
  • issues with VoIP
  • malware and phishing
  • hardware that needs to be replaced or fixed
  • devices that are not connecting properly in the office
  • connectivity issues in general
  • warrantee’s that expire
  • issues with the mail environment
  • the need for a simplified IT system
  • finding yourself regularly having to deal with an IT crisis
  • looking for a way to prevent issues from occurring
  • struggling with downtime due to IT issues

Which Solution Do I Need?

The Managed solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, management, unlimited remediation, helpdesk and emergency support for a fixed monthly price.

The Proactive solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, and management for a fixed monthly price.

The Reactive solutions –  designed to provide onsite and remote reactive support when requested by a client.

Custom solutions – Managed Services are also available as custom solutions and can be sourced to match exact requirements. Let our Solutions Architects build you a highly specific service.

Network Devices and Peripherals

Printers, scanners, routers, wireless access points, and many more similar devices are connected to your network and workstations. They form a vital interconnected part of your business IT, so make sure you give them the attention they need to function optimally. Furthermore, looking after your devices helps keep your network safe from threats.

Managed Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Managed Network includes the following services:

  • Core performance monitoring
  • Firmware updates
  • Configuration file backup
  • VPN management (if applicable)
  • Wireless access point monitoring
  • Scheduled preventative maintenance
  • Up to 1 hour of remote & onsite support

Proactive Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Proactive Network includes the following services:

  • Core Performance Monitoring
  • Firmware updates
  • Configuration file backup
  • VPN Monitoring
  • Wireless Access point monitoring
  • Scheduled Preventative Maintenance

Reactive services include the following:

  • Remote access (support billed separately)
  • Configuration backup (if supported)

Firewall Management

Firewalls form a critical intrusion detection and prevention component of a secure network. They also play a heavy role in managing network traffic. Yet they are only effective if they themselves are kept updated with the latest upgrades, monitored to ensure performance, and tweaked to suit your business environment.

Managed Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support (with additional features)
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 3 Engineer meeting
  • 24/7 support availability
  • 3 hours Engineer time,
  • 2 hours Solutions Architect time

Proactive Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 2 Engineer meeting
  • 24/7 support availability
  • 1 hour Engineer time
  • 1 hour Solutions Architect time
  • Priority support
  • Basic setup
  • Advanced setup (available on request)
  • Configuration backup
  • Reactive support
  • High-level SLA
  • Basic support
  • Advanced monitoring
  • Documentation
  • 1 hour Engineer time
firewall

Desktops and Laptops

Your staff’s ability to work to their full potential can be limited by under-performing workstations. What’s more, outdated software is not only a performance factor, it’s also a direct threat to your IT security. Ensuring that work machines are fully patched, updated and kept in optimal running condition is essential for maintaining productivity.

Managed Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management
  • 1 hour remote or onsite support per workstation per month

Proactive Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management
desktops and laptops

Servers

Servers perform centralised functions for your business, whether IT-related or central to your daily operations. When a server develops an issue, it has the potential to adversely affect multiple individuals’ work. Keeping your servers monitored and their hardware healthy prevents unwanted downtime and maintains your operations at optimal levels.

Managed Server includes the following services:

  • Advanced performance monitoring
  • Key application maintenance
  • OS and 3rd-party patch management
  • Scheduled preventative maintenance
  • License and asset management
  • Managed Anti-Virus
  • Managed compliance
  • Up to 2 hours remote and onsite support

Proactive Server includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Key application maintenance
  • License and asset management
  • Managed Anti-Virus

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management
server management

Product Overview

The continued health and maintenance of IT infrastructure is of paramount importance to any organisation. IT is typically the second-largest budget item in a business, making it a vital investment to protect. Business IT Management is the ideal automation solution with which to achieve maximum results in looking after IT hardware and software. Apart from the advantages inherent in a service dedicated exclusively to ensuring infrastructure health, there are also significant cost savings associated with allowing a Managed Services provider to handle such operations. Additionally, having all tech-based resources fully available at all times means there is no lost productivity due to IT-related downtime.

Our Managed Services portfolio caters for a variety of situations, from elementary monitoring needs to IT consulting and advanced proactive preventative measures. Backed by industry-leading capabilities and with support from an experienced and highly knowledgeable service team, clients are assured of a first-rate service provision to their full benefit.

Does My Business Need IT Services?

If you are experiencing some of the following issues in your business, you should consider using Managed IT Services:

  • trouble managing your servers and their performance
  • security issues on the network and servers
  • issues with VoIP
  • malware and phishing
  • hardware that needs to be replaced or fixed
  • devices that are not connecting properly in the office
  • connectivity issues in general
  • warrantee’s that expire
  • issues with the mail environment
  • the need for a simplified IT system
  • finding yourself regularly having to deal with an IT crisis
  • looking for a way to prevent issues from occurring
  • struggling with downtime due to IT issues

Which Solution Do I Need?

The Managed solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, management, unlimited remediation, helpdesk and emergency support for a fixed monthly price.

The Proactive solution –  designed to proactively maintain workstations by delivering regular maintenance, monitoring, and management for a fixed monthly price.

The Reactive solutions –  designed to provide onsite and remote reactive support when requested by a client.

Custom Solutions – Managed Services are also available as custom solutions and can be sourced to match exact requirements. Let our Solutions Architects build you a highly specific service.

it services

Network Devices and Peripherals

Printers, scanners, routers, wireless access points, and many more similar devices are connected to your network and workstations. They form a vital interconnected part of your business IT, so make sure you give them the attention they need to function optimally. Furthermore, looking after your devices helps keep your network safe from threats.

Managed Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Managed Network includes the following services:

  • Core performance monitoring
  • Firmware updates
  • Configuration file backup
  • VPN management (if applicable)
  • Wireless access point monitoring
  • Scheduled preventative maintenance
  • Up to 1 hour of remote & onsite support

Proactive Network includes servicing of the following network peripherals:

  • Managed Network Switches
  • Wireless network controllers and Access Points
  • Networked printers

Proactive Network includes the following services:

  • Core Performance Monitoring
  • Firmware updates
  • Configuration file backup
  • VPN Monitoring
  • Wireless Access point monitoring
  • Scheduled Preventative Maintenance

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management

Firewall Management

Firewalls form a critical intrusion detection and prevention component of a secure network. They also play a heavy role in managing network traffic. Yet they are only effective if they themselves are kept updated with the latest upgrades, monitored to ensure performance, and tweaked to suit your business environment.

Managed Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support (with additional features)
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 3 Engineer meeting
  • 24/7 support availability
  • 3 hours Engineer time,
  • 2 hours Solutions Architect time

Proactive Firewall includes the following services:

  • Priority support
  • Advanced setup
  • Configuration backup
  • Proactive support
  • High-level SLA
  • Basic support
  • Advanced support
  • Vendor escalated support
  • Advanced monitoring
  • Documentation
  • Tier 2 Engineer meeting
  • 24/7 support availability
  • 1 hour Engineer time
  • 1 hour Solutions Architect time
  • Priority support
  • Basic setup
  • Advanced setup (available on request)
  • Configuration backup
  • Reactive support
  • High-level SLA
  • Basic support
  • Advanced monitoring
  • Documentation
  • 1 hour Engineer time
firewall managemt
desktops and laptops

Desktops and Laptops

Your staff’s ability to work to their full potential can be limited by under-performing workstations. What’s more, outdated software is not only a performance factor, it’s also a direct threat to your IT security. Ensuring that work machines are fully patched, updated and kept in optimal running condition is essential for maintaining productivity.

Managed Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management
  • 1 hour remote or onsite support per workstation per month

Proactive Workstation includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Managed Anti-Virus
  • OS and 3rd-party Patch Management

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management

Servers

Servers perform centralised functions for your business, whether IT-related or central to your daily operations. When a server develops an issue, it has the potential to adversely affect multiple individuals’ work. Keeping your servers monitored and their hardware healthy prevents unwanted downtime and maintains your operations at optimal levels.

Managed Server includes the following services:

  • Advanced performance monitoring
  • Key application maintenance
  • OS and 3rd-party patch management
  • Scheduled preventative maintenance
  • License and asset management
  • Managed Anti-Virus
  • Managed backup
  • Managed compliance
  • Up to 2 hours remote and onsite support

Proactive Server includes the following services:

  • Advanced performance monitoring
  • Scheduled preventative maintenance
  • Key application maintenance
  • License and asset management
  • Managed Anti-Virus
  • Managed backup

Reactive services include the following (not applicable to network peripherals such as printers and switches):

  • Remote Access software
  • Unmanaged Anti-Virus
  • Unmanaged OS and 3rd-party Patch Management
server management

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