Managed Services – where is SA headed?

Managed Services – where is SA headed?

Apr 18, 2016

In the latter part of 2015, we presented arguments to make the case for Managed Services within ICT-dependent sectors. These included resource, cost and reliability considerations. Since then, a number of entities have asked about progress in the field. Questions...
Continued education is the key to continued work success

Continued education is the key to continued work success

Dec 14, 2015

Being able to pursue continued education for work is very desirable. All professionals should wish to add to their skills and knowledge. None should have no opportunity to do so. With regards to what one can learn and how to go about it, the methods are simple. What...
E-learning bridges the knowledge gap

E-learning bridges the knowledge gap

Nov 30, 2015

The e-learning experience High-tech classrooms, advanced distance e-learning, digital courses and online education. The traditional model of imparting knowledge from educator to learner has evolved somewhat since the start of the digital age. While the formative years...
Implementing a successful Help Desk

Implementing a successful Help Desk

Nov 23, 2015

At its core, a Help Desk is a support resource. It is designed for users or clients to be able to source assistance when they are having problems with their services.  In the ICT realm, a Help Desk is often synonymous with some kind of technical support for user...
Troubleshooting – tackled the tried and tested way

Troubleshooting – tackled the tried and tested way

Nov 16, 2015

What is a troubleshooting? Among the definitions we managed to find: a troubleshooter is “a person who  locates and repairs problems”. Hence, troubleshooting is a process based on fault finding and correction. At its core it involves  using a...