Implementing a successful Help Desk

Implementing a successful Help Desk

Nov 23, 2015

At its core, a Help Desk is a support resource. It is designed for users or clients to be able to source assistance when they are having problems with their services.  In the ICT realm, a Help Desk is often synonymous with some kind of technical support for user...
Troubleshooting – tackled the tried and tested way

Troubleshooting – tackled the tried and tested way

Nov 16, 2015

What is a troubleshooting? Among the definitions we managed to find: a troubleshooter is “a person who  locates and repairs problems”. Hence, troubleshooting is a process based on fault finding and correction. At its core it involves  using a...
Weighing in on tertiary education

Weighing in on tertiary education

Nov 2, 2015

Other than the occasional endorsement of the call to lower/scrap tertiary education tuition fees, business has been largely silent on the financial plight of students which has lately been cast in the spotlight. Business can ill-afford to overlook its role in making...
What our recent rebranding taught us

What our recent rebranding taught us

Oct 26, 2015

Adept recently performed a thorough rebranding. Our entire company image, from our website to our portals, from our documents to our tagline, from our corporate clothing to our professional bodies’ site information. Yet along with all these visual changes arose...
A hint of teamwork required

A hint of teamwork required

Oct 12, 2015

Once a business has more than a single employee, a certain element of professional teamwork is implied. Nowhere is this more evident, however, than when that team is presented with a real challenge and opportunity to succeed. The case of the annual Warrior Race is a...