Implementing a successful Help Desk

Implementing a successful Help Desk

At its core, a Help Desk is a support resource. It is designed for users or clients to be able to source assistance when they are having problems with their services.  In the ICT realm, a Help Desk is often synonymous with some kind of technical support for user...
Troubleshooting – tackled the tried and tested way

Troubleshooting – tackled the tried and tested way

What is a troubleshooting? Among the definitions we managed to find: a troubleshooter is “a person who  locates and repairs problems”. Hence, troubleshooting is a process based on fault finding and correction. At its core it involves  using a...
Weighing in on tertiary education

Weighing in on tertiary education

Other than the occasional endorsement of the call to lower/scrap tertiary education tuition fees, business has been largely silent on the financial plight of students which has lately been cast in the spotlight. Business can ill-afford to overlook its role in making...
What our recent rebranding taught us

What our recent rebranding taught us

Adept recently performed a thorough rebranding. Our entire company image, from our website to our portals, from our documents to our tagline, from our corporate clothing to our professional bodies’ site information. Yet along with all these visual changes arose...