When you choose a VoIP solution for telephony, you are choosing a technology that’s been around for over 40 years. You can thus argue that, based on this longevity alone, you’re using something reliable and robust. And you’re not wrong.

VoIP stands for voice over Internet Protocol, and some also refer to it as IP telephony. As its simplest, a VoIP system converts sound (such as a voice) into digital data packets and sends them to a recipient over an available network. The recipient can then use a device to decode the data packets back into sound.

VoIP: has advantages, makes sense

As with any system, VoIP offers some distinct bells and whistles.

For starters, IP telephony brings a myriad of possible devices into play. This means there are myriad choices when the time comes to choose. What’s more, much of the technology based on software, and thus both adaptable and flexible. This means there are many associated features…and they’re usually free or extremely cost-effective. Think of simple ones like call forwarding, call waiting, conference calling and voicemail. Then add gems such as file sharing and video calling. That’s right, VoIP also supports video.

IP telephony calls themselves are generally cheaper than using a traditional phone line. Calls between compatible devices are not charged as such, because they only use the data network. Calls from VoIP devices to regular phone numbers are also very affordable and usually cheaper than using a standard or mobile phone.

Furthermore, it is far easier to set up a VoIP system when connectivity is already in place. This is because there is no need for additional wiring or components. All you need is a compatible device. This is of particular importance to businesses, or homes where installation of such components is a challenge. Finally, you can rid yourself of a traditional copper line altogether.

What to keep an eye on

Above all, make sure that your connectivity meets your needs. Most issues with modern VoIP arose due to a lack of proper connectivity, leading to shoddy call quality and sometimes even loss of service availability. Thankfully, the rise of high-speed low latency fibre brought and end to the majority of such concerns.

Secondly, more complex VoIP implementations, such as those for organisations with hundreds of users, usually need experienced hands to maintain. If you choose to keep the skills for this in-house, you may incur additional expenses that you were not prepared for. Far better that you partner with a trusted provider who has the experience and pedigree to give you what you require. The key? Be specific upfront, and ask for thorough analysis and planning prior to implementation.

Lastly, be aware that power outages do affect connectivity to a large extent. Be prepared with a backup solution for your power requirements, or ensure you have a failover solution for your critical telephony. Speak to your potential provider about these pitfalls before committing. This can save you a major headache in the future.

Adept’s past and current VoIP successes with our clients mean we are ready with all your IP telephony requirements. We provide them with the same brand excellence and added value that we apply to all our services. Contact us about a solution for your home or business!